No Show/Late Cancel Policy

(PLEASE READ CAREFULLY)

When you cancel or reschedule less than 24 hrs prior to your appointment, or do not show up for your appointment, you prevent someone else from seeking treatment.  You also place a financial burden on the practice.  As a small practice, we can’t stay in business and provide care, if patients repetitively miss, reschedule at the last minute, or continuously cancel appointments.  We hope that you understand why we have to put this policy in place.  

Multiple reminders, in different modalities, are sent to you to remind you of your upcoming appointment. If you must cancel or reschedule an appointment, we require at least 24-hour notice. We do offer video/online appointments and can change an in-person appointment to a video/online appointment, if appropriate, to help keep you from missing your appointment.

If you do not show up to your appointment, you will not get any refills until you see your provider.   

In ONE calendar year - after the second less than 24-hour cancellation, less than 24-hour reschedule, or failure to show up to an appointment you will be placed on a waiting list. You will not be able to self-schedule for three visits.

A waitlist means you will be scheduled on a day to come in with other wait-listed patients.  You will be worked in between other patients on the schedule.  This will be on a first-come, first served basis. There is no guarantee of how long you will have to wait to be seen.  No refills will be called in until the provider sees you.

TERMS FOR DISCHARGE FROM THE PRACTICE:  Within one calendar year – THREE (3) - less than 24 hr cancellations, less than 24 hr rescheduling of your appointment, or failure to show up to your appointment will be grounds for dismissal from the practice with a referral to another practitioner.