Social Media Policy

Effective Date: 11/3/2024

At Renewed Outlook Holistic Mental Health and Wellness LLC, we prioritize your privacy and confidentiality, including in our social media interactions. This Social Media Policy outlines how we use social media, the limitations of our engagement, and how we protect your personal health information.

1. No Medical Advice on Social Media

Our social media accounts (e.g., Facebook, Instagram, LinkedIn, etc.) are used to provide general wellness information, share educational resources, and keep you informed about our services and events. However, posts, comments, or messages on these platforms are not a substitute for medical or mental health advice, diagnosis, or treatment. For any specific questions about your care, please contact us directly.

2. Protecting Your Privacy

To protect your privacy and comply with HIPAA regulations, we do not discuss or disclose any patient information on social media. We ask that you avoid sharing any personal or health-related information in public comments or messages on our social media pages. For any questions related to your treatment, please reach out through secure methods, such as the Spruce app, patient portal, or by phone.

3. Limitations on Social Media Communication

  1. Public Interactions: Please be aware that comments and interactions on our social media posts are visible to the public. We reserve the right to remove comments that may compromise your privacy or violate our policies.

  2. Direct Messages: We do not use social media direct messages (DMs) to conduct patient care or respond to clinical inquiries. For any health-related questions or concerns, please contact us directly using secure methods.

4. Following, Liking, and Sharing

We may follow or like other healthcare-related pages on social media; however, this does not imply endorsement of their services. We do not engage in "friending" or "following" of current or former clients to maintain appropriate therapeutic boundaries and confidentiality.

5. Testimonials and Reviews

While we appreciate feedback, we advise against posting reviews or testimonials on social media, as doing so may compromise your confidentiality. If you choose to share your experience publicly, please be aware that we cannot respond in detail without risking your privacy.

6. Social Media Content Guidelines

To foster a respectful online community, we ask that you adhere to these guidelines when engaging with our content:

  • Avoid sharing personal health information.

  • Refrain from posting offensive, defamatory, or inappropriate content.

  • We reserve the right to remove any content that does not align with these guidelines.

7. Changes to This Policy

We may update this Social Media Policy from time to time. Any changes will be posted on our website, and updates are effective immediately upon posting.

Contact Us

If you have any questions about this Social Media Policy or our practices, please contact us at:

Renewed Outlook Holistic Mental Health and Wellness LLC
PO Box 10526 Pittsburgh, PA 15235
Email: contact@renewedoutlookhmh.com
Phone: 724-302-5969